La eficiencia en las micropymespropuesta de un modelo de gestión aplicable a micropymes

Zusammenfassung

The micro-SME becomes noticeable for Spanish business and the economic growth as well as the maintenance of employment. Have been badly affected by the economic crisis with reductions of job next to 20%. Trade Sector is properly representative of this category; it means the segment without groups with more companies, and more than 96% have nine or fewer workers. Models of quality and strategic management analyzed � EFQM Model, ISO 9001, BSC- have successfully shown how to establish a management system. They are more focused on major corporations than micro ones. The UNE 175001 standard is not valid for this purpose. The review of the literature does not provides an alternative model. The model proposed (IRACA) allows a micro-SME to specify its identity, the needs to offer a answer, the achievements they want to achieve, the way to get them, how to check its progress and whether those goals are still applicable. It uses simple language, to people who are not business management experts, but they are excellent experts in their field of activity and have chosen to run their own organization.