Validación del cuestionario de autoevaluación para unidades administrativas y de servicios
- M. Soledad Campo Herrera 1
- Maria del Carmen Ortega Navas 2
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1
Universidad Mayor
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2
Universidad Nacional de Educación a Distancia
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ISSN: 0718-3291, 0718-3305
Year of publication: 2017
Volume: 25
Issue: 2
Pages: 338-349
Type: Article
More publications in: Ingeniare: Revista Chilena de Ingeniería
Abstract
For over than a decade Universidad Mayor (UM) has been implementing various accreditation and self-study assessment processes involving the institution as a whole, as well as a considerable number of academic programs. As a consequence, there have been yearly institutional satisfaction surveys answered by teachers and students that provided information on different academic and management units, making evident the need to seek the opinion of the administrative staff as well. This paper presents the results of the validation of the self-assessment questionnaire devised for the administrative and service units of the UM, instrument organized according to the criteria of the European Foundation of Quality Management (EFQM) model. The research is considered within the exploratory and descriptive studies. The validation of this instrument was carried out in two stages, firstly, by consulting the opinions of experts and different representatives of